Emotional Intelligence (EQ): Importance & Characteristics of EQ, How To Improve EQ

Emotional Intelligence (EQ): The Importance of Emotional Intelligence (EQ) for Individual & Company, Characteristics of Emotional Intelligence (EQ), How to Improve Emotional Intelligence (EQ).

Emotional Intelligence (EQ)

In 1990, two psychologists Mayer and Salovey invented the term Emotional Intelligence that is also known as emotional quotient or EQ.  Emotional intelligence refers to the capability to understand, manage, and utilize your own emotions positively to release stress, communicate effectively, and empathize with others. It will assist you to overcome difficulties related to emotion and defuse social conflict. Emotional intelligence will make you able to build a stronger relationship with others that will bring success for you in the education and work sector, and finally drive you to achieve goals.

The Importance of Emotional Intelligence (EQ)

There are many areas in your life that get benefit from higher emotional intelligence such as your mental health, your job, your relationships, and so on. Emotion intelligence (EQ) emerges as a very important factor for both individuals and companies.


Emotional intelligence can direct a person on the way to leading a happy and fulfilled life. The emotional intelligence framework is a set of skills that will contribute to assessing the emotions of others as well as their own. It will deal with stress to lead a happy and enjoyable life. A prominent scholar Gary Yukl argues that self-awareness eases people to understand one’s own demands as well as evaluate alternative solutions. Emotional intelligence has to be started from yourself and you cannot instill it to other’s improvement without understanding how you regulate the emotional level. It has become a buzzword in the perspective of leadership. It will help to both recognize and control oneself emotions and responsive towards others’ emotions around them.


The researchers proposed that employees can work better who have higher emotional intelligence. They are very good at working in a team cohesively and capable to deal with challenges more effectively. Emotional intelligence is capable to make you more effective in the workplace as well as yielding good output. So, the company can utilize the effectiveness of the employees who have higher emotional intelligence (EQ).

Five Characteristics of Emotional Intelligence (EQ)

According to the book titled “Emotional Intelligence – Why It Can Matter More Than IQ”, there are five elements of the framework that define emotional intelligence such as Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills.Five Characteristics of Emotional Intelligence (EQ) Figure 1: Five Major Characteristics of Emotional Intelligence (EQ)


Emotional intelligence instills self-awareness among people. People can perceive their emotions that have higher emotional intelligence. These people do not let their emotions either drive them or get out of control because of emotional intelligence.  They also determine to possess an honest appearance at themselves.  Many researchers believe that self-awareness is one of the most significant characteristics of emotional intelligence because it lets them know about weaknesses and strengths and how to overcome them.


Self-reflection is the capacity to control feelings and pressures. People who possess self-regulation characteristics usually never get angry and jealous of others.  Typically, they think before acting and don’t take careless decisions. Self-regulation characteristics represent thoughtfulness behavior, and they are able to say no and willing to change themselves if situations demand it.


People with higher emotional intelligence are very aware of the phenomenon that motivates them. They are highly productive, active, willing to accept challenges. These people also accept the positive impact of any phenomenon. They are not stubborn to adhere to arrogance and angriness. So, they motivate others as well as being motivated by others.


In addition to self-awareness, this is another important characteristic of emotional intelligence because it makes a person open and honest. Empathy is a great competency to feel others’ emotions, needs, wants, and viewpoints. People with empathy characteristic are very good at understanding the emotion of others. Hence, the empathetic person is great at maintaining rapport. They bypass stereotyping and prejudice and withhold judgment too quickly.

Social Skills

People become very famous in their society because of having social skill competency, therefore, it has been accepted as another important characteristic of emotional intelligence.  These people act as team members, and they focus more on achieving an interdependent goal rather than an independent goal. They are very willing to help others, and they have effective communication skills with managing conflicts, and excellent at building and maintaining relationships.

How to Improve Emotional Intelligence (EQ)

Emotional intelligence can be acquired and developed by following some recommendations proposed by the researchers.

Observation of acting to others

Never get rushed to give your opinion before knowing all the facts. You should take the time to scrutinize the facts then make your decision and finally deliver your opinion. Be honest at how you think about others as well as interact with them. Show your empathy, not sympathy.

Observation of the work environment

It is important to focus on others around you at your working place instead of focusing only on you. Looking at the working environment is good quality before talking about them. You have to have humility competency and give priority to others to show their skills. Do not try to get attention for you, yet let them shine in working place.

Learn to self-assessment

A proverb says that it is easy to evaluate others’ fault but difficult to find their own fault. Take more time to assess yourself to find out the weakness you have and make to overcome them. Always encourage yourself to lead an honest life.

Learn to overcome stressful situations

You have to acquire the ability to stay calm when you confront a difficult situation. Never take any decision during an angry mood and try to control your feeling when the situation goes wrong. So, you have to learn to overcome stressful situations to acquire emotional intelligence.

Try to be an active listener

Emotional intelligent people listen actively before speaking. They never talk about the issues that are not clear to them, so emotionally intelligent people make that they have understood everything before responding. The active listener always respects the speakers and tries to learn something from them it does not matter how much good speaker they are.

Taking responsibility

It is one of the best qualities to take responsibility even though you have done something mistake instead of blaming others. You should apologize to them if you hurt someone or do any mistake to anyone. People will be more interested to forgive you if you ask forgiveness.

Possessing leadership skills

Emotionally intelligent people must have good leadership skills, and they like to follow a democratic leadership style. They maintain a high standard lifestyle as if others can follow them.  These people have an excellent ability to solve critical problems and take appropriate decisions when necessary. They also have a creative and heuristic mentality that triggers them to make the impossible possible.

 Communication skills

The most important skill is an effective communication strategy that every emotionally intelligent person has to maintain a good relationship with others around them.  It is a very important skill for personal and corporate life. Effective communication skill is the key to success in a corporate career. Emotional intelligent people hold this skill perfectly. In the digital era, communication has become easier because of the social media revolution. Nobody can deny the blessing of social media from the perspective of personal and corporate branding.


Mayer and Salovey coined the terms of emotional intelligence that becomes very popular among people for getting beneficial in both personal and corporate life. Emotional intelligence helps humans to have many good competencies such as social, intellectual, creative, organized, good communicator, self-regulated, self-aware, and so on. Nobody can deny the importance of emotional intelligence to drive oneself as well as regulate other tactically.

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