Cyberbullying in Bangladesh Case Study- How to Prevent Cyberbullying

Cyberbullying in Bangladesh Case Study- How to Prevent Cyberbullying. Cyberbully Case Study on Bangladeshi Girl. How to Prevent Cyberbullying in Bangladesh.

Cyberbullying in Bangladesh

What is Cyberbullying

Cyberbullying refers to a bullying event occurring online platform. It is a new phenomenon in the network era. This phenomenon also occurs in adolescents and minors, especially in adults. With the popularity of social networking sites, “online bullying” has evolved into a global wave and has become a severe social problem. This phenomenon will cause tremendous psychological harm to people and affect their healthy development and growth. Cyberbullying (also known as malicious sabotage) refers to the act of attacking others on the Internet.

Cyberbullying Case study in Bangladesh

The Internet is becoming more popular in Bangladesh day by day. According to many surveys, teenagers are more into social media while using the internet. According to Google, the number of active internet users is now four crores with 35% active users every day, and it will be nine crores within the year 2020. In Bangladesh, almost 49% of students have reported being a victim of cyberbullying.

The students are either being bullied or disturbed online or bullied by the same person online and offline. This study has concluded that 49.5% of Bangladeshi teenagers had been victims of cyberbullying until 2016. The study indicates that 61% of students in Bangladesh would not send explicit messages online, which is known as “sexting.” Around 38% of students expressed positive opinions about consult with their parents. This study covered 1,510 pupils in Bangladesh. Basically, in Bangladesh, girls get bullied more than boys. This is one of the major reasons behind suicides.

The rate of suicide among young girls is increasing day by day.  According to the increasing number of internet users worldwide, the negative impacts of the internet are visible day by day. In recent years Bangladesh has experienced an outstanding development in the communication technology sector. According to the Bangladesh Road Transport Corporation (BRTC) report in 2016, more than 10 million people use smartphones and 66.8 million internet subscribers, which has increased by 22% by 2016. After launching the 3G service by the telco company, the number of internet users increased tremendously.  The population of Bangladesh is around 160 million+, where 10 million people use mobile phones and 23 million Facebook users.

The government of Bangladesh has taken some initiatives in recent years to develop Bangladesh technologically and economically. Technology is a blessing for us when we enjoy technology opportunities, but we feel unfortunate when experiencing the negative impact of technology. In the recent era, social media has become one of the most popular media for communication, sharing knowledge, information, data and building relationships, and online marketing.

According to a statistic report in 2018, there are more than 800 social media globally, including Facebook, WhatsApp, Twitter, Imo, Viber, Instagram, Linked In, and so on. The amount of these social media users is more than 2.8 billion all over the world. The media and communication technology such as social media, especially Facebook, positively and negatively impact human beings. Facebook is the most popular social media as per the statistic report in 2018, and the amount of users is 2.23 billion. Facebook has brought opportunity into communication from the perspective of Bangladesh.

Most teenagers possess at least one Facebook account conducted by themselves. Apart from the positive impacts of these social media, especially Facebook, on the young generation. After all, many girls are committed to suicide because of cyberbullying on social media.

Cyberbullying Case study in Bangladesh

We want to talk about a girl story who has been affected by cyberbullying.  Afrin Laboni is a Bangladeshi girl who studies at a renowned public university in the capital named Jagannath university abbreviation is JnU. She is a brilliant student in the accounting and information system department of Jagannath University. Afrin was born in a very remote area in Bangladesh, and her father was a school teacher who already passed away three years ago, and her mother is a housewife. They are two siblings, and both are students at the same university. She was also an activist of Bangladesh’s ruling government’s student wing Bangladesh student league organization. She is acting role as an organizing secretary at the Bangladesh student league of Jagannath University.

Although Her hometown was a remote area in Bangladesh, she is a very sophisticated and enthusiastic girl. Now she is 27 years old, and her height is approximately 5.7 inches. She is a brilliant and beautiful girl. They have a pleasant family, and the days are going very well. She is an activist of Bangladesh ruling government student wings named Bangladesh Chhatra League. In 2017, her mother got sick and was admitted to Dhaka medical hospital, and just after one month of her mother’s illness, she could know her mother is affected by chronic kidney disease. Always she was staying with her mother to serve her.

In the meantime, she applied for contesting miss world Bangladesh 2018. Miss World Bangladesh is the very popular national beauty pageant of Bangladesh. Bangladeshi girls participate in the “Miss World” pageant. Antar Showbiz created Miss World Bangladesh to be the country’s first nationwide pageant. The event’s mission is to support the empowerment of women and the opportunity to represent Bangladesh at an international level. With her great efforts and endeavors, she secured her position as the top ten beauty contestant and became the best behavior of miss world Bangladesh 2018.

In a short time, she achieved huge popularity among the young generation. She came under the limelight once again for her weird answer to the judges. It turns out Afrin had been lying about her marital status since she joined the pageant. According to the investigative report of India Times, she had a court marriage with her ex-husband Ataur Rahman Atik in the Jamalpur Court back on August 18, 2014. They divorced on May 17, 2016, and Atik later filed a case against her accusing her of theft. The case is still ongoing. Her husband, Ataur Rahman Atik, published some of their intimate photos on social media to humiliate her.

The photos went viral on social media, especially on Facebook, within a short time. According to the rules of miss world Bangladesh, no one can participate in this contest which is married; therefore, she got kicked out from miss world competition 2018. However, her husband could not prove that she was married, but she got viral on Facebook. A rumor went viral on social media that she lied about miss the world competition.

Thousands of people misunderstood as well as humiliated her on social media through timeline status and comments. Many descent and vogues comments made her depressed and sad. She never knew that something is waiting for her in this kind of situation. Her mother succumbed to injury at that time, and she thought this cyberbullying lead her mother to lead to get death soon. She decided to commit suicide when she got kicked out of the miss world competition and lost her mother.

At that time, most people threw bad comments against her, such as a foolish girl, liar, thief, and so on. They used very indecent words during comments against her. she also filed a defamation case against Atikur Rahman, who pretended to be her husband. The case was filed with the police station, and it is still an ongoing process. Now everyone knows that it was a false and fabricated conspiracy against her to kick out the miss world competition. She also believed that she suffered unimaginable damage in her life only for the misuse of social media.

In her opinion, all of the bad things in her life have come from a lack of awareness. She also acknowledged that she should have become more conscious about her personal life and capturing photos and videos. She went to a psychologist to get relief from all of these problems. Now she is leading a normal life like other girls in Bangladesh but could not forget the crucial times that triggered her to commit suicide.

How to Prevent Cyberbullying in Bangladesh

          Cyberbullying is one of the major concerns for parents all over the world. In the era of media communication, it isn’t easy to control or observe internet usage for children. That’s why the government should take responsibility to stop or at least control cyberbullying. Though the internet was introduced very late in Bangladesh compared to other countries, it has become popular within a blink of an eye. Most people are using the internet in day-to-day life. And for school-going children, their favorite pastime has become using social networking sites, for example, Facebook and WhatsApp.

Sexual predators or simply older people are using social media as a platform for blackmailing or bullying. Most of the time, teenagers, especially girls suffer from cyberbullying. As they are vulnerable and young, people tend to use social media to bully them or force them to do things according to their will. Most of the time, for the socio-cultural norms, children do not want to seek help from their parents. And as a whole, it affects the mental health of teenagers in a very negative way, sometimes leads to clinical depression and sometimes suicide.

The Bangladeshi government has taken action to stop cyberbullying. The government passed a new ICT act, under these acts, now victims can take legal steps against that person has become very easy. Not only these, but the government is also promoting mental health care for the victims. Many organizations are holding awareness seminars, programs, and dramas to create awareness regarding cyberbullying. Still, the rate of bullying is increasing day by day, affecting the socio-cultural condition in Bangladesh greatly. In Bangladesh, with the development of the internet, social media, mobile phones, Cyberbullying is happening more and more.

The means of cyberbullying are getting higher and higher. Cyberbullying is everywhere. It has affected our lives and affected by society. Cyberbullying rises exponentially. The continued occurrence of this phenomenon will affect the sustainable development of society. From all aspects of life, we must find some feasible ways to reduce the occurrence of cyberbullying.

According to where cyberbullying commonly occurs, we can divide it into two areas, source and receiver. These two areas are the main factors of cyberbullying. The sources refer to some communication in the network area that disseminates information or are senders of information. So, these sources could be the advertisement on the website, the link from the shopping application, the poster on YouTube, Facebook. The receiver refers to some user who is using some platform or carrier on the Internet. The receiver could be a person of different ages or a group and company committed to a certain field.

In general, a good combination of two factors will greatly reduce the occurrence of cyberbullying. From the source factor, different media have different characteristics. But these different media are attracting victims by using the spread of false information. This false information uses the victim’s curiosity to expose the victim’s information and thereby control the victim. Another source of causes of bullying is the freedom of speech on the Internet. So based on these circumstances, Bangladesh should strengthen the control and guidance of the network media, formulate relevant laws and regulations, and strengthen the legal system. And control the media and personal speech. Once there are unfair remarks and endanger social security and people’s property security—the act of giving serious treatment according to law.

The Bangladeshi government should establish the principle of network access and control the advertising and information issued by the company to prevent the harm of false information to the people. Improve the construction of laws and regulations for young people. Severely crackdown on the practice of cybercrime against young people, give them a heavy sentence and let them dare not carry out such illegal activities. Establishing the principle of network access, restricting groups of young people who are less educated and less able to identify, limiting their access time, and restricting access to individual websites Raise awareness of this incident and deal with cyberbullying cases positively and efficiently Promote the dangers of cyberbullying in campus social families Improve the awareness of self-protection among members of social family schools Establish an active and healthy network environment.

The most important fact is we should improve our own quality and Improve our safety awareness. Additionally, improve the identification of cyberbullying methods. After all, you should ask someone in your hand for help if you can’t distinguish your situation well. However, Protect your information and not disclose your personal information to anyone.

8 Principles of TQM- Total Quality Management (TQM) Tools Pros & Cons

8 Principles of TQM: The Eight Principles of Total Quality Management (TQM) are Customer Focus, Leadership, Involvement of People, Processes Approach, System approach to management, Continual improvement, Factual approach to decision-making, and Mutual beneficial supplier relationship.

Definition of the Quality

Quality means satisfying the demand of the customers by providing excellent products and services. Researchers defined quality in many ways, but the essence of the definition is almost similar. Edward described that “quality is the ability to exceed the customer’s satisfaction by providing service and product.” In addition, Crosby defined that “quality is conformance to the requirements of customers.” Moreover, Juran defined quality as being ‘fitness for use. So, quality is the standard or degree of the products or services that can differentiate them from others by measurement.

8 Practices of TQM

Total Quality Management (TQM)

Total Quality Management (TQM) refers to the management process that includes the commitment and dedication of every employee in the organization to maintain a high-level quality in every sector and attention to customer gratifications. The employees of the company have to be informed about the strategy before implementing it in the organization. In the mid-1980s, total quality management (TQM) was introduced based on the Company-Wide Quality Control (CWQC) and benchmarking process. Later, many scholars, such as Juran, Deming, and Ishikawa, gave their contributions to the practices and improved the content of TQM. The most important contributions of the TQM are Deming 14 points, Juran quality trilogy, and Ishikawa’s Fishbone diagram, and CWQC (Yang, 2012).

8 Practices of TQM- Total quality management (TQM)

Figure-1: Total Quality Management

Many worldwide companies practice the Total Quality Management (TQM) strategy, for example;

  • Ford Motor Company
  • Phillips Semiconductor
  • SGL Carbon
  • Motorola and
  • Toyota Motor Company.
The 8 Practices of TQM

The Eight Principles of Total Quality Management (TQM) are 1. Customer focus, 2. Leadership, 3. Involvement of people, 4. Processes Approach, 5. System approach to management, 6. Continual improvement,7. Factual approach to decision-making, and 8. Mutual beneficial supplier relationship.

In the mid-1990s, the eight basic principle or elements of the total quality management (TQM) was proposed by some well-known philosophers (Evans, 2013). These eight principles of TQM entirely work together to develop the process and to yield satisfaction for the customers.

Principle-1: Customer focus

The first and prime principle of total quality management (TQM) is to focus on the customers who are buying the products and services as well as potential customers. Customers are the people who justify the quality of the products and services. Customers will feel that they have spent their money on a quality product if it can last long to fulfill demands. You can exceed customer satisfaction only when you know their demands, so align company objectives with the client’s needs.

Principle-2: Leadership

Leadership is essential in maintaining unity among employees to achieve interdependent goals (Evans, 2013). Although there are mainly three types of leadership in the industry, the democratic leadership style is the best to perform well. Leaders can form a convenient environment to work effectively inside the organization, in which all employees work to achieve the organization’s goal.

Principle-3: Involvement of people

People from every level in the organization give their all-out efforts, dedication to the organization’s profits. The total employee commitment enables the industry to develop productivity, process and raise sales growth. So, all the employees in the organization have to be well-trained, committed, and dedicated to achieving an interdependent goal on time. The industry needs to create a responsive environment where every employee will be motivated to complete the task properly. The activeness, motivation, and retention of the employees can yield customer gratifications. The involvement of people can produce effective teamwork. According to Evans (2013), three types of teamwork are vertical, horizontal, and inter-organization.

Principle-4: Processes approach

The company needs to improve the process consistently to yield good output. A good result of the business from the processes approach can bring customer satisfaction. Hence, TQM focus on the process approach strongly to assure the quality of the product or service.

Principle-5: System approach to management

The total quality (TQM) highlights executing the strategy in a systematic approach. The industry makes a proper plan of implementation, and they collect data while applying those processes.

The International Organization for Standardization (ISO) describes this principle as:

“Identifying, understanding, and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.”

Principle-6: Continual improvement

Continual improvement of the process is an essential step for every industry to make their customer are satisfied. Therefore, TQM assists the company in keeping watching the constant improvement of the system to improve the service and product of the industry.

Principle-7: Factual approach to decision-making

It eases the way of taking the decision based on the information collected from data. Making a decision based on the fact is an effective way to customer satisfaction. This principle uses the actual method to collect and analyze data.

Principle-8: Mutual beneficial supplier relationship

Usually, a business is conducted by multiple combined departments, and each of the departments is assigned individual tasks, although the function of these departments is interconnected. The total quality management process helps all sections work combined to achieve an interdependent objective. The company uses visual aids and flowcharts to understand how employees perform perfectly. Executing the total quality management (TQM) properly is not easy; TQM represents a significant cultural shift, so the company needs to implement it slowly and accurately (Evans, 2013).

In addition to the eight principles, effective communication is the fundamental principle to conduct business successfully. Everybody in the company has to be conscious of the plan, method, and strategy to achieve a goal. The risk of failure can increase due to the communication gap. Make sure that every employee is aware of their duty and involve them in the decision-making session. It will motivate the employees, letting them know that they are contributing to the industry. However, Effective communication reduces silos and increases coordination and cooperation.

The advantages of the 8 Principles of TQM

At first, Japan identified the advantages of total quality management (TQM) in the mid-1950s. After a few decades, the benefit of the TQM had been disclosed all over the world. The most important benefits of the TQM are:

  • Firstly, Develop the quality of products and services to satisfy customers.
  • Secondly, Motivate employees morally.
  • Thirdly, Boost productivity in the organization.
  • Fourthly, Reduce production costs and faults.
  • In addition, Raise profits margin.
  • Further, Make processes more efficient and reliable.
  • Moreover, it Involves employees.
  • Additionally, it Improves the condition of the work environment.
  • Finally, Improve the communication process.
Total Quality Management Tools

There are many tools of the TQM that help the industry to operate smoothly with profit. These tools can help the industry in many approaches. The most essential approaches are;

  • Firstly, Identify difficulties with quality.
  • Secondly, Analyze data.
  • Thirdly. Collect information.
  • Moreover, Identify the leading causes of the problems.
  • Finally, Assess the results.
Quality Strategy to Profitability in the Organization

Since the 1980s, many quality strategies or quality management systems have been launched to maintain the quality of the products and services in the organization, such as total quality management system (TQM), Six-sigma, reengineering, skeletal system, and so on (Yang, 2012). Yang (2012) argued that most of the quality improvement strategies had been executed by the company worldwide to yield good results by solving problems or faults.

The History and Evolution of Quality Management Strategies
  • Inspection quality control (IQC), since 1910
  • Statistical process control (SPC), since 1930
  • Total quality control (TQC), since 1950
  • Company-wide quality control (CWQC), since 1970
  • Total Quality Management (TQM), since 1985
  • Six-Sigma (6σ), since 1986
  • Business Excellence Model, since 2000
  • The development and implementation system of the DMAIC Six Sigma program

References:

Yang, C. C. (2012). The integration of TQM and Six-Sigma. Total Quality Management and Six Sigma, 219.

References
  • Evans, J. R. (2013). Quality & performance excellence. Cengage Learning.
  • Yang, C. C. (2012). The integration of TQM and Six-Sigma. Total Quality Management and Six Sigma, 219.
Citation for this Article (APA 7th Edition)

Kobiruzzaman, M. M. (2021). Total quality management (TQM): Eight Principles and Practices of TQM. Educational Website For Online Learning. https://newsmoor.com/total-quality-management-tqm-eight-principles-and-practices-of-tqm/