Business Plan Examples and Sample For Students

Business Plan Examples For Students. Business Proposal Examples for Students. Also, Business Plan Sample pdf for Students. Business Plan Examples For Students Entrepreneurship PDF.

Business Plan

The business plan refers to the company’s written statement explaining the company’s background and business details. This plan includes the executive summary of the company, product and service, operation, marketing, and financial plan.

The employee creates the business plan to represent and improve the organization’s image to stakeholders, customers, and affiliates. It proposes the business strategy entirely mentioning how the company profits and survives in markets. So, a business plan is also known as a business proposal that is crucial for corporate branding. The business plan is essential for every company to build rapport with stakeholders and business partners as well as achieve competitiveness.

The key elements of a business plan or proposal are an executive summary, background, product and service, organizational structure, sales and marketing strategy, financial and operational plan, and more.

Business Plan Examples For Students

A business plan example refers to a business proposal sample that thoroughly explains the organization, including the executive summary of the financial statement. It also indicates the business report example or business proposal format. An example of a business plan certainly includes the executive summary of the business, operating strategy, start-up financial projections, financial projections, etc. The business plan example for students is also known as the business report format.

Business plan writing is a mandatory assignment for students in entrepreneurship. It is also a compulsory assignment for business students. The importance of a business plan is growing day by day for selling products on digital platforms and managing the organization virtually.

The business proposal is also compulsory for getting a bank loan. The organization needs it to make agreements with other organizations. The bank authority surely asks the organization to submit a business plan with the bank loan application. The other names of a business plan are business proposal, report, profile, and more. A business plan example is also known as an example of a company profile, business proposal example, sample, and format.

Business Plan Examples For Student Entrepreneurship

Today, the authors present a business plan example for students. They wrote it while they were students in entrepreneurship courses at the Faculty of Economics and Management University Putra Malaysia (UPM). The lecturer sets group assignments for the students; therefore, the students make the business plan example to complete the group assignment. Thus, this business plan or proposal example for students certainly assists business administration students. It also assists students in BBA, MBA, economics, finance, and business communication courses and researchers.

The author also wrote business plan examples for students about food.

Example of Business Report
Business Plan Examples For Students
Business Plan or Proposal Examples For Students’ Entrepreneurship

The students set the company name “BambooS.” It sells reusable and eco-friendly bamboo straws. Straws are a unique product in Malaysia that can be customized for length and diameter. Besides, the company offers engraving services for customers. So, customers can customize a meaningful word on the bamboo straw for engraving. In addition, it provides a designed pouch as packaging for our straw that looks smart.

Business Plan Example and Sample For Students
BUSINESS PLAN TABLE OF CONTENTS
Business Plan or Proposal Sample For Students

1.0 Executive Summary Of Business Plan

BambooS Sdn. Bhd. company was created by a group of 10 students in the Basic Entrepreneurship course. This company is named BambooS. It produces and sells bamboo-based products. The capital S in the company’s name stands for straw. The original idea came from a student. And we chose Bamboo as the main ingredient of the products. Currently, we focus on producing eco-friendly straws to serve our customers. The products are the best quality yet affordable straws.

Our product is also biodegradable as it is made from Bamboo. We also guarantee that customers can use our products many times. It is reusable and easy to wash and carry. The straw size is customizable. So customers choose the size based on their preferences. In addition, our specialty is not only in our product but also in our packaging.

There are ten members in a group and each member will contribute RM 100. The total paid-up capital is RM 1000. We set up our warehouse in the Serdang area to produce, package, and store our products. We are making the straw as per the customer’s demand and request. For the marketing part, we are advertising and promoting our product through social media sites, such as WhatsApp, Instagram, and Facebook, and e-commerce, such as Shopee. We adopt the lean canvas business model tool to assess the outcome of the business.

2.0 Background of the Company

Product Introduction of Business Plan Examples For Students

2.2 Company overview

Company Overview

2.3 Vision And Mission Statement
2.3.1 Vision Statement

To become the most notable company in Malaysia for producing eco-friendly bamboo straws.

2.3.2    Mission Statement

We want to fulfill the objective of satisfying customers with our eco-friendly products. We want to reduce pollution by using reusable straws anywhere and anytime.

2.4 Keys To Success

The Keys to Success for BambooS Include the following: 

Reputation: We will always keep in touch with the customer to collect all the feedback on our product or service so we can improve to reach the customer’s satisfaction
Superior Customer Service: Additionally, the management helps customers in customizing and choosing the best straw size based on their preferences.
Location: Moreover, BambooS delivers products all around Malaysia.
Product: Finally, the products are very reusable, affordable, and eco-friendly.

Table: 4 Keys of Success

2.5 Organizational Chart

Organizational Structure- Business Template

3.0 Administration anD Human Resource Plan

3.1 Business Strategies

Business strategy is crucial to maintain business growth.

The personal preferences of corporate management do not influence good business strategies. We emphasize every department’s function. It ensures the plans run smoothly to meet goals. We need to achieve them. We have put as much emphasis on the efficiency of each Department.

Our company has set several strategies to achieve the company objectives. However, these strategies have been made based on every Department’s suggestion.

a. Administration and Human Resources Department
  • The admin and human resource department monitors all the business operations. It manages employees’ and management problems.
  • It also solves problems that affect people management programs in the long run.
  • Moreover, it follows the five-gap model of service quality to ensure service quality.
b. Marketing Department
  • This department handles marketing of the product and promotional activities in order to reach the products to a vast amount of potential clients.
  • It also promotes the business and mission of an organization through social media.
c. Operational Department
  • This department ensures that all the equipment and material are ready to run the operation smoothly. It ensures that all products are of good quality. This department follows the eight principles of TQM to ensure product and service quality.
  • Additionally, this department has the ultimate accountability for profit and loss and seeks to maximize shareholder return on investment.
3.2 Management Team

M M Kobiruzzaman

3.3 Job Descriptions

Job Description in Business Proposal

4.0  Market Plan

4.1  Introduction

BambooS Sdn. Bhd. support the “Save The Earth” campaign by producing eco-friendly Bamboo straws. These straws are environmentally friendly products. Therefore, these products are alternatives to plastic straws. The government has imposed restrictions on the use of plastic straws. They also create social awareness of to use of natural products.

Hence,  It is an important driving factor of our market strategy. In addition, the surging demand for drinking beverages, including juices and Boba drinks and then the save the turtle campaign, is also propelling the demand for bamboo straws across the globe. Bamboo straws are reusable compared to plastic; they are better for health, durable & robust, and it is an environmentally friendly product. The products will contribute to reducing global warming and preventing climate change globally.

4.2 Objective of Marketing

Our objective in producing Bamboo straws is to encourage consumers to use natural, eco-friendly products. Why are bamboo straws better than metal? Firstly, Bamboo comes from a natural source. So it is naturally sturdy and easy to collect. We do not need to use chemicals to make straws.

Additionally, metal straws are not pocket-friendly compared to Bamboo. Moreover, metal will rust when in contact with water and oxygen. Bamboo stock is much cheaper, less work, and easy to collect. Our marketing strategy will focus mainly on reusable principles and are much more trendy to youngsters because we have an engraving service to attract them.

4.3 Analysis of Marketing
4.3.1 Market Trend

The demand for bamboo straws has risen due to growing environmental attention. Additionally, plastic straws have been reduced due to state restrictions. However, the bamboo straw market is expected to achieve high growth shortly. In addition, BambooS Sdn. Bhd is a unique company in Malaysia. We produce our straw ourselves, and we provide safety and hygiene assurance. The buyer can engrave their name on the straw. Nowadays, customers want recognition for something they buy or support. They are also sincere about ‘Save the Earth’ and deserve to flex.

4.3.2 External Environment Analysis

Our first demographic psychographic and geographic target market is the University Putra Malaysia (UPM). Since we are students of UPM, it is easier to approach our target customers, including students and staff. Students tend to bring their water bottles or flasks to classes. It is one step toward being environmentally friendly; thus, we promote their effort by selling bamboo straws. In addition, we will promote our product at cafes or food courts at the faculty and library. We also establish a booth at super shops.

4.3.3 Internal Environment Analysis

(SWOT ANALYSIS)

SWOT Analysis For Business Plan

4.3.4 Market Opportunities

Our bamboo straw comes with a pouch; thus, it is hygienic and easy to bring everywhere. We also provide a small brush to ensure deep cleaning of the inner straw. Our product is able to be used again and again. So students and staff can save money. They do not need to bring straws in large volumes. The structure of our bamboo straw is strong and sturdy; thus, it will not break if soaked in water for a long time, unlike paper straws.

4.4 Target Market
4.4.1    Segmentation

Size

  • S size is fit for ordinary drinks, fully liquid
  • L size is suited for Boba drink or any drink that has topping.

Usage

  • People use straws for drinking tea, juice, frappe, and Boba.

Industry

  • Restaurants, cafes, food court, canteen, food stalls, super shops around UPM
4.4.2 Consumer Market and Buyer Behaviour

(i) Students and staff at UPM
(ii) Cafe and Restaurant at UPM

4.4.3 Positioning
  1. New business strategy for eco-friendly products in the market.
  2. Our production, process, and packaging materials match zero pollution.
  • Providing Engraved service
  1. Customized and Eco-friendly bamboo straws of different sizes
  2. Made of organic material
  3. Unique punch made by the jute bag.
4.5 4 P’s Marketing Strategy
4.5.1 Product Strategy

To make our product unique, we ensure the quality and safety of our products always satisfy our customers.

Packaging

Our product comes neatly packaged in a unique eco-friendly punch. It is made of a jute bag. The natural bag is designed to make people use bamboo straws every day.

Labeling/Customised

Our company provides customized products. We resize and engrave the bamboo straws to attract more customers. So, our customers can request any size and imprint their straw with any logo or design they like. Our product comes in two sizes: the regular size for the standard drink, fully liquid, and the large size for the Boba drink or drink that has topped. Customers can send us their logo or name on social media sites. Personalized bamboo straws look fantastic across social media.

4.5.2 Price Strategy

Price is the payment given by one party to the other in order to get the return for goods or services. It is necessary as it determines our profit and business survival. Two factors affect our pricing strategy to increase our profits. The internal factor that affects our pricing strategy is production and management cost. At the same time, the external factor is the competitive environment.

Our management team decided to sell the straw in four sets: A, B, C, and D. Our company decided to set the price at RM 10.00 for set A. This set includes the common Bamboo straw, brush, and pouch. Then SET B cost RM 12.00, including the Boba size straw, brush, and pouch. SET C and SET D are more special because they include the engraving service. The engraving cost is RM 8.00 for each Set. As we mentioned before, we resize products for clients. So our customers can personally request to resize the straw. We charge it costs RM 9.00 per set.

4.5.3 Place Strategy

Place strategy is also known as distribution strategy, wherein the organization decides the mode of distribution for the product. The pacing strategy plays an important role in selling the products. We have chosen the market, cafe, or restaurant adjacent to the University Putra Malaysia. Our main target market is UPM staff and students.

Furthermore, we also decided to make it easy for our customers to find our product by using the shopping app, Shopee apps. We chose these apps because Shopee is the best option if you want to start selling online at a low cost and big money.

4.5.4  Promotion Strategy

Promotion is the advertising process to provide information to different parties about the products. It is a communication process that influences the customer to buy products. In order to get customers’ attention and obtain a more significant market share, Bamboos Sdn. Bhd uses digital and internet marketing.

We have set up social media accounts, Instagram, Facebook, Shopee, and Blogspot, to promote our business. The marketing team will upload the promotional content to social media sites. This is because most people stay on social media sites mostly. With that, social media sites are the easiest way to buy anything we want without going out. Moreover, online shopping has become popular in this era, and all these social media sites have become the hottest sites, especially Instagram, which has a high rating in advertisements. Many companies use social media to sell their products and services by putting corporate information in their accounts.

Social Media Advantages

Social media are free sites where we can reach a large number of customers. Hence, we use social media to do hard and soft selling.

We fully develop every post to attract customers. In addition, we will always update our posts and story feeds. We ensure that customers are more exposed to our product. Next, we also use social media hashtags. We use hashtags such as #Bamboos, #SafeTheEarth, and more to make it easier for customers. The marketing team uses social media for the ordering process.

Similarly, we will place the generated links on each social media to encourage the product ordering process. Our company also makes sure transactions with our customers are easy. Finally, we also produce videos to promote our sales. The video will achieve the highest social media reach for views and engagement.

We tend to focus more on WhatsApp groups, Shopee, and Instagram since our target audience is UPM students. Many students are involved in WhatsApp groups, such as on faculty, college, hostels, and clubs. WhatsApp and Instagram are more popular among students as the places they spend most of their time. WhatsApp is the most popular social media site in Malaysia.

5.0 operations planning

5.1  Location and Address

We will mainly sell the straw on social media sites. The production team will handle the production process. They resize and wash the Bamboo at the warehouse in Selangor, Malaysia. The social media sites are Instagram, Facebook, Shopee, Blogspot, and WhatsApp. Supplies will be directly delivered to the responsible members for further processing based on our buyer’s order.

5.2 Objective of Operations

We aim to produce and deliver good quality Bamboo Straw. Our team ensures that all products are effective and attractive. We also must gain customers’ trust and happiness with our service, including price and delivery. We also make sure our products are cleaned and safe for use. Our team is very responsive to making good-quality straws. In addition, our company has ultimate responsibility for profit and loss. However, we seek partners for more investment.

5.3 Operation Strategies

A few strategies have been set up to ensure that our business runs smoothly throughout the week and meets our objectives.

Business sample

5.4 Supplier

The bamboo stock was from a supplier via the Shopee platform, and the pouch supplies were from Giftstalk Sdn. Bhd. The company logo’s printing service was also included when we ordered the pouch from suppliers. Moreover, we order coconut fiber cleaning brush stock and packing Boxes from Shopee. We also surveyed purchasing and made sure that our supplies were reasonable. All the supplies are ordered online and delivered to our company via specialized courier due to the Covid- 19 pandemic.

The bamboo straw will be customized and delivered to the customer using J&T Express, Ninja Van, and cash-on-delivery service, which will ease our delivery.

Thus, we have decided on the following suppliers as our supply providers:

  1. Wing.DIY –Shopee- For Bamboo Stock
  2. GIFTSTALK SDN BHD)- For Pouch Supplies
  3. Gd. Pack -Shopee)- For Paper Boxes Stock – Sandpaper Holder with Plastic.
5.5 Process Planning

 Process Planning

5.6 Implementation Schedule

Implementation Schedule

5.7 Machinery and Equipment Including GST

Machinery and Equipment Including GST

6.0 Financial Plan

6.1 Introduction

A financial plan can be defined as a process of framing procedures and budgets regarding the financial activities of concern. This is done to ensure good financial and investment procedures.

Generally, the financial plan is used to know an investor’s current pay and future financial state by using current known variables to predict future income, asset values, and withdrawal plans.

A financial plan is one of the most crucial parts of a business. Some of the importance of a financial plan are:

  • A financial plan provides the direction of one’s business.
  • It also helps understand how finances impact one’s business.
  • Additionally, it helps to manage income better.
6.2 Purpose of the Financial Department

A few purposes are as below:

  • Firstly, it determines capital conditions.
  • Secondly, it operates the fund nicely for different purposes.
  • Finally, it maintains proper cash flow.
6.3 Project Implementation Cost

Project Implementation Cost

Source of Fund

Our money is used as the start-up capital with a contribution of RM100.00 per shareholder, bringing the total investment to RM 1000.00.

6.4 List of Expenses

business proposal List of Expenses

Twelve partners funded a total of RM1000.00 to cover all business costs, which is RM 617.29. Expenses are in terms of buying raw materials, equipment, and delivery fees. We will not invest all amount to the business.

The equipment is counted as fixed cost as they are bought in bulk. Refer to 6.4 (List of Expenses) for detailed information.

6.5 Record of List of Sales

Business Record of List Sales

6.6 Income Statement

 Income Statement

After one month of business, BambooS ended up with RM 1600.00 from 7 different products. This includes selling 15 units of Set 1, 25 of Set 2, 35 of Set 3, and 30 of Set 4. Leftovers for bamboo straws are found. The income statement shows that the business’s net profit after one month of operation is RM 988.39, approximately 98.8% of capital invested into the business.

6.7 Cash Flow Statement

Cash Flow Statement

The case flow statement shows that the initial capital on hand is RM 1000.00, and at the end of the business, the total surplus (after deducting all expenses) is RM 1982.71.

The RM 1982.71 includes RM 100 capital invested by every shareholder at the beginning of the business. By dividing the remaining money after deduction, each shareholder would find themselves receiving an extra RM 98.27. Hence, every

6.8 Balance Sheet

Balance Sheet of Business

At the start of the business (22 March 2021), the initial capital share is RM 300.00. There is no liability such as a loan.

At the end of 9 weeks’ business (22 June 2021), the cash on hand increased to RM 1982.71, as well as the owner’s equity. The firm’s net worth is RM 1982.71, done by subtracting liabilities from assets.

6.9 Financial Analysis

Financial Analysis Chart of Business Plan Examples For Student

Weighted Contribution Margin

BambooS has a net profit margin of 61.42%. BambooS also has a break-even point of RM 126.50. Sales passing this break-even point means that BambooS can start making profits.

Set 1 has a break-even point of RM 11.90, and set 2 have it at RM 23.72. The break-even point for set 3 is RM 55.34, while set 4 has a break-even point of RM 35.58.

The interest for the business is 0.9827 or 98.27%. This means for every RM 1 capital invested in the business; the shareholders can get back RM 0.98 as profit.

7.0 Conclusion

 Based on the business plan template or business proposal example that we have made, BambooS will give us profitable returns. The assumptions we made for these three months are conservative as we know that our company is still in the beginning, and the marketing and promotion are still in the early phase. The company sets systematic planning to reach the target. Thus, BambooS are very confident that our company will be able to grow in the future and become the most popular brand in the world.

We will always ensure that everyone in the company cooperates well in order to achieve the business target profit. We hope that BambooS will be the best company for producing eco-friendly straws in Malaysia. Our company assists UPM students and staff in reducing plastic usage.

Problem Faced and Solutions in Business

Every business will need to face many challenges to sustain success. As a new business, we also must face many things to achieve our business goal.

Firstly, we confirmed the product we would sell; everyone gave their opinions and ideas. This leads to 10 different products and services on the list. So we need to vote for the best one. We had faced a healthy argument on picking the best product. After discussion, we finally came out with the idea of producing an eco-friendly product. We focused on global warming issues and finally decided to produce and sell bamboo straws.

Moreover, we also have to face a conflict in fixing the vendors. We need to find the best vendors that offer the most reasonable price for us to produce the bamboo straw. The cost must be tele with our starting capital. In order to solve this, everyone has done their research on all the possible suppliers until we find the best one to choose from.

To avoid extreme market competitors, our team chose a blue ocean strategy to create a new market to achieve competitive advantages.

Business Proposal Examples For Students PDF

A business proposal is a short business plan. The business proposal describes the business process. However, a business proposal includes an executive summary, problem statements, product, finance, and solution. The example of a business proposal for students certainly guides others to create a business plan. This business plan sample teaches how to write business plan assignments for students. Students might learn how to write a simple business plan and proposal.

The importance of a business plan is crucial to stakeholders, employees, students, and entrepreneurs.   Additionally, the business plan example assists employees in creating a professional business proposal.

5 Gap Model of Service Quality With Examples

5 Gap Model of Service Quality With Examples. Gaps Model. Service Quality Gap Model Example. Gap Model of Customer Satisfaction.

Gap Model of Service Quality

The gap model of service quality refers to the five gaps model that describes gaps in service quality of the organization’s customer experiences and service quality. In 1985, four scholars, namely A. Parasuraman, Valarie Zeithaml, and Leonard L. Berry, introduced the gap model of service quality in the Journal of marketing manuscript titled “A Conceptual Model of Service Quality and Its Implications for Further Research.” It is also known as the service quality gap model.

This model articulates the gap between customers’ expectations and the organization’s service. It assists service-providing companies in identifying customer satisfaction in different stages of the service delivery process. The service quality will be high when the customers’ perception meets the expectation, but the quality is low when the customer’s perception cannot meet the expectation. The five-gap model of service quality ensures the organization’s total quality management thoroughly.

Gap Model of Service Quality- 5 Gap Model of Service Quality With Examples. Gaps Model. Service Quality Gap Model. Service Quality Gaps. Gaps Model. 5 Gaps of Service Quality. Gap Model of Customer Satisfaction.
5 Gap Model of Service Quality

Servqual Gap Model

SERVQUAL model evaluates the gaps between clients’ expectations and perceptions of service quality with five major service dimensions: reliability, assurance, tangibles, empathy, and responsiveness. The Servqual model of service quality assesses the customers’ expectations and perceptions; therefore, many scholars call it the Servqual gap model. Hence, many service-providing companies utilize the gaps model to identify and improve clients’ satisfaction. The Servqual gap model or the five gap model of service quality represents a customer-satisfaction framework. However, the Survqual model is also known as the five service quality dimensions.

5 Gap Model of Service Quality

The 5 Gaps in Service Quality are
  1. Knowledge Gap
  2. Policy Gap
  3. Communication Gap
  4. Delivery Gap
  5. Customer Gap

5 Gap Model of Service Quality With Examples

Gap- 1. Knowledge Gap

The knowledge gap in service quality refers to the gap between customers’ expectations of the company and its action of providing that service. It identifies what customers want from the industry and what the company typically offers to the customers. This gap can grow if management doesn’t focus on the customer’s expectations thoroughly.

Many reasons can increase the knowledge gap, for example:

Firstly, the knowledge gap in service quality increases when the industry does not carefully focus on what customers expect. Secondly, the knowledge gap increases due to a lack of upward communication and customer interaction. Thirdly, the preliminary market analysis also raises the knowledge gap.

The additional reasons for increasing the knowledge gap:

  • Less focus on relationships.
  • Failure to understand customer complaints.
  • Lack of interaction between management and customer.
Example of the Knowledge Gap in Service Quality

The user of Netflix wants to see the upcoming movie trailers on the Netflix official website. However, Netflix shows only the movie list on the site without knowing the customer’s expectations.  So, Netflix would suffer this gap if it did not provide upcoming movie trailers on the site. Netflix’s change management fulfills the gap between customer perception and expectation to achieve competitive advantages.

Gap 2: Policy Gap

The policy gap is the difference between management perceptions of customer needs and the translation of those perceptions into service delivery policies and standards. This policy gap appears because of the dissimilarity between what the customer wants and what management provides for the customers.

Many reasons can grow the policy gap, for instance:

Firstly, the policy gap in service quality rises when the company is not committed to service quality. Secondly, the lack of task standardization extends the policy gap. Moreover, the lack of goal setting raises this gap.

The additional reasons for increasing the policy gap:

  • Shortness of customer service standards.
  • Inadequately described service levels.
  • Failure to continually update service level standards.
Example of the Policy Gap

Netflix will suffer from the policy gap if it uploads the upcoming movie trailers after releasing the movie. People want to watch the movie trailer before releasing the film. So, Netflix should be more responsive to the customers and commit to uploading the film trailer soon.

Gap 3: Delivery Gap

The delivery gap is the dissimilarity between the standard of the company’s service delivery policies and the service’s actual delivery. The delivery gap in service quality arises when the company cannot maintain the standard of products and services provided to customers. This gap may occur because of the communication gap, poor technology, and inappropriate supervisory on productions in the industry.

This gap occurs because of many reasons in the industry, for example;

Firstly, the lack of teamwork to deliver services or products triggers an increasing delivery gap. Secondly, the employee’s lack of knowledge about the product or service grows the delivery gap. Thirdly, insufficient human resources extend this gap.

The additional reasons for increasing the policy gap:

  • Role ambiguity and role conflict are unsure of your remit and how it fits others.
  • Poor employee or technology fit – is the wrong person or system for the job.
  • Inappropriate supervisory control or lack of perceived control – too much or too little control.
Example of Delivery Gap

Netflix may experience this gap if it uploads a lower video-quality film. Customers prefer to watch movies with high-quality regulations like HDR. However, Netflix streams films with 4K at 2160p, which reduces the delivery gap.

Gap 4: Communication Gap

The communication gap refers to the difference between what the company advertises about the products and what the customer delivers. It occurs when the company cannot provide services or products according to the commitment. It is an essential dimension to maintain because it may lead to customer disappointment.

This communication gap occurs because of many reasons in the industry, including;

  • Over-commitment.
  • Lack of integration between communication and production department.
  • Inadequate communications between the advertising teams and the operations department.
Example of Communication Gap

Netflix may suffer this gap if it cannot telecast the HDR video it promised to offer. So, Netflix should not commit to customers if they cannot stream HDR video on the site.

Gap 5: Customer Gap

The customer gap is the difference between customer expectations and perceptions of the service. This customer gap might appear if customers cannot understand the importance of the services and products. The customer gap also arises when clients misunderstand the service quality. Many organizations are unaware of this gap, losing many customers overnight. Customer gap in Survqual model

Conclusion

The five gaps in service quality are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers. Customer gratification will come out if the industry adopts the gap model diagram, which is a significant factor for continual improvement as well as the business. Therefore, the service provides industries like hospitals, hotels, restaurants, entertainment & recreational companies, and education and tourism agencies focus more on the gap model to improve customer satisfaction. For example, the Global Assistant Education Consultant concentrates on the gap model to gratify prospective and existing customers.